Shipping policy

Last Updated: 10/22/2024

Welcome to Purrly! We are dedicated to providing high-quality cat treats delivered right to your doorstep. This Shipping Policy outlines how we handle the shipping of your orders. Please take a moment to read through the information below to understand our shipping processes, costs, and policies.

 

1. Shipping Methods and Carriers

At Purrly, we partner with reliable shipping carriers to ensure your orders arrive safely and promptly. Our primary shipping carriers include:

  • USPS (United States Postal Service)
  • FedEx

Note: We may add or change carriers based on service improvements and customer feedback.

 

2. Shipping Rates and Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. Below is an overview of our shipping rates:

  • Free Standard Shipping: Free Shipping
    Delivery Time: 3-7 business days

  • Standard Shipping: Free Shipping
    Delivery Time: 3-7 business days

Note: Shipping rates are subject to change based on carrier pricing and order specifics.

 

3. Processing Times

Once your order is placed, please allow the following timeframes for processing:

  • Order Processing Time: 1-2 business days
    (Orders are not shipped or delivered on weekends or holidays.)

  • Order Confirmation: You will receive an order confirmation email once your order is placed.

  • Shipping Confirmation: A shipping confirmation email with tracking information will be sent once your order has been dispatched.

 

4. Estimated Delivery Times

Delivery times depend on your chosen shipping method and your location:

  • Domestic (Within the United States):

    • Standard Shipping: 3-5 business days

  • International Shipping:

    • We currently do not offer international shipping. We apologize for any inconvenience this may cause.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

 

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order's progress using the tracking link provided in the email or by visiting the carrier's website.

 

6. Shipping Restrictions

  • Location: We currently ship only to addresses within the United States.
  • P.O. Boxes: Some carriers may not deliver to P.O. Boxes. Please provide a physical address for delivery.
  • Restricted Items: We do not ship any restricted or prohibited items. For more information, please consult the carrier’s policies.

 

7. Damaged or Lost Items

Damaged Items: If your order arrives damaged, please contact our Customer Support within 7 days of receipt with photographic evidence of the damage. We will arrange for a replacement or refund as appropriate.

Lost Items: If your order does not arrive within the estimated delivery time, please contact us. We will work with the carrier to locate your package or issue a refund if necessary.

 

8. Address Accuracy

Please ensure that all shipping information provided during checkout is accurate and complete. Purrly is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

 

9. Expedited Shipping Options

For customers who require their orders sooner, Purrly offers expedited shipping options at an additional cost. Choose the expedited shipping method that best suits your needs during checkout.

 

10. Holidays and Special Circumstances

During holidays or unforeseen events (e.g., natural disasters, pandemics), shipping times may be extended. Purrly will notify customers of any significant delays and work diligently to ensure orders are delivered as soon as possible.

 

11. Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange products.

 

12. Contact Us

If you have any questions or concerns about our Shipping Policy or your order's shipping status, please contact our Customer Support team:

 

13. Changes to This Shipping Policy

Purrly reserves the right to update or modify this Shipping Policy anytime. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Shipping Policy periodically to stay informed about our shipping practices.

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